At Web Tatweer, we specialize in the delivery of digital products such as themes, plugins, and software tools. Due to the nature of digital downloads, which cannot be returned once accessed, we have a strict but fair refund policy.
When Are Refunds Granted?
Refunds are only considered in one case: if the digital product you purchased is completely unusable and we are unable to resolve the issue within a reasonable time.
In such cases, we will first attempt to diagnose and fix the problem. If it cannot be resolved, a full or partial refund may be issued at our discretion.
When Refunds Are Not Granted
- You change your mind after downloading the product
- You purchased the wrong item by mistake
- The product is incompatible with your system, hosting, theme, or other third-party tool
- You expected features not listed in the product description
- You have insufficient technical knowledge to use the product
- The product contains bugs from the original developer (we do not modify files)
Support Limitations
While our support team is available 24/7 to assist with installation and basic configuration, please note that Web Tatweer is not the developer of the products offered on this website. As a result:
- We do not offer advanced technical support or customizations
- We cannot fix bugs in the original product code
- We do not modify product features or provide development services
Contacting Support
If you are experiencing an issue with a product, please reach out to our support team at
support@webtatweer.com. Include your order details and a description of the issue so we can assist you promptly.
Important Reminder
All digital products are sold “as-is” under the GPL license. By purchasing, you agree to these refund terms. We encourage customers to read product descriptions carefully before making a purchase.
